Membership scope
Memberships may unlock general tours, journeys, or future premium features according to the offer shown at checkout.
The app must show what is included before a user starts checkout.
Renewals
Memberships may renew automatically according to the billing interval shown at checkout.
Stripe Billing manages recurring billing, invoices, payment retries, and provider billing state.
Billing portal
Users should manage billing details, invoices, and cancellation through account billing or Stripe Customer Portal when available.
If the portal is unavailable, support should provide a safe fallback without asking for card details.
Failed payment
If a recurring payment fails, membership access may remain under watch, become limited, or require support review depending on provider and local state.
The app must not silently treat failed billing as healthy membership access.
Cancellation
Cancellation should be reflected in Stripe and local subscription records before the app treats the membership state as final.
Access may continue until the end of the current paid period depending on the subscription state.
Invoices and support
Invoice and receipt questions should use account billing or support with a non-secret support reference.
Support should avoid collecting full card numbers or credentials.